Vice President of Operations

At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

The Vice President, Operations is responsible for the overall operational excellence of breast imaging centers within assigned markets throughout our Mountain Region.  The position is critical to the company as the Vice President, Operations impacts the long-term viability of the company by ensuring centers within the market provide outstanding patient care, deliver accurate and efficient results to patients, promote team member engagement, mentor current and future leaders, while ensuring revenue and profit growth.

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POSITION DESCRIPTION:

Patient Experience

• Understand, promote and demonstrate cultural alignment of the corporate mission and delivery model; compassion, trust, respect, integrity and accountability as an integral part of the company’s delivery model;
• Effectively handle patient complaints and escalate as appropriate, as evidenced by patient survey scores;
• Oversee procedures and systems to respond to issues and bring them to successful resolutions; follow up to ensure efficacy of the problem management process.

Quality/Compliance

• Ensure MQSA compliance as it relates to tracking, QA/QC and credentials by conducting periodic audits of record keeping as needed;
• Ensure compliance with other regulatory bodies at all times including state, ACR, Joint Commission, etc.
• Participate in tumor boards or other regional workgroups/committees as needed
• Ensure compliance with all policies and procedures.
• Collaborate with Clinical Operation team on selection of new products, technology and process improvement initiatives.

Facility Management

• Oversight of all lease and vendor relationships; work with landlords, strategic partners, vendors, etc. on coordination of services;
• Identify opportunities for consolidation and/or cost savings within market;
• Oversight of relationship between the company and property management companies.
• Coordinate with Facilities team on all new builds, equipment installation, renovations, relocations and capital requests.

Center Processes

• Develop and leverage KPIs to direct design, direct and improve operational workflows and outcomes;
• Absorb regional duties for regions that do not have an assigned Regional Operations Director;
• Organize electronic communications and maintain documents for easy and efficient retrieval;
• Ensure execution of repeatable model playbook across lines, including quality measures;
• Participate and monitor continuous improvement efforts within market;
• Provide support and help establish connection to all available resources from the home office and the contact center.

People/Teams

• Mentor and develop Market Directors and future leaders for the market;
• Collaboratively work with C-Suite level executives at multiple hospitals and health care systems to achieve goals, establish programmatic alignment and develop market presence.
• Create and maintain frequent and open communication and positive relationships with team members as evidenced by surveys and turnover;
• Oversee and support market and center directors in decisions relating to hiring, disciplinary actions, grievance discussions, coaching, development and recommendations of actions and decisions applicable for center staff;
• Ensure compliance with employment laws and other requirements of regulatory bodies, joint venture partners, and company policies, procedures, and guidelines;
• Assist Senior VP and CMO in orientation of new radiologist partners;
• Conduct and supervise orientation and training for Regional and/or Center Directors, covering the company way, promise book and playbook. 
• Lead/Contribute to the development of new content as needed to support educational materials for operations.

Financial Management

• Fiscally responsible for achievement of assigned budgets including labor budget, supplies budget, revenue targets, profitability targets, patient care goals, turnaround times and cost for procedures;
• Obtain competitive bids for contracts that may offer opportunity for increased financial or customer service gains;
• Assess and make recommendations pertaining to performance of service lines and new revenue generating opportunities.
• Review and analyze monthly P&L with Market and Center Directors and conduct timely financial reviews with executive leadership;
• Partner with Finance Department to fulfill fiduciary responsibility ensuring accuracy of financial statements and execution on contractual obligations.
• Oversight of all operational components including but not limited to;
  • Growing same facility revenue growth by optimizing patient volume in coordination with sales, marketing and scheduling stakeholders;
  • Optimizing scheduling of staff to align with expected patient volumes;
  • Driving EBITDA for all regional facilities;

Growth  

• Analyze market business and develop short and long-term plans for revenue growth (including capital investments) and ensure ROI is achieved;
• Work closely with the development team on new opportunities including relocation, acquisitions, partnerships and renovations;
• Understand the competitive environment, including marketplace, industry competition and regulatory environment to ensure company is competitive in the marketplace.

Culture

• Build positive, professional relationships with members of the community;
• Coordinate with radiologist partners to support business needs;
• Create an environment that fosters collaboration and professionalism within the market;
• Use reward and recognition fairly to motivate and inspire;
• Create an environment that fosters and supports company promise book values; compassion, trust, integrity, respect and accountability.

REQUIREMENTS:

• Minimum of ten (10) years of healthcare industry experience required, preferably with management of multi-modality radiology operations;
• Minimum of five (5) years of leadership experience required;
• MHA/MBA Preferred;
• Knowledge of database software and RIS software, PACS preferred;
• Proficient in Microsoft Office Suite;
• Ability to present information and financials to executive level and physician partners;
• Previous P&L responsibility;
• Experience with Joint Commission Accreditation;
• Experience with hospital joint ventures preferred;
• Willingness to travel required;
• Strong desire to serve the internal and external customer;
• Strong verbal communication and listening skills;
• Energetic and flexible;
• Manages multiple projects and timelines with a sense of urgency and follow through;
• Works well in a fast-paced environment;
• Well organized and detail oriented;
• Exhibits sound judgment;
• Maintains a calm, tactful demeanor when dealing with difficult situations;
• Forms strong working relationships within the team and physicians;
• Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement.